Meeting/Event Information

Crucial Conversations: Tools for Talking When the Stakes are High – An SMPS TC Professional Development Book Club Discussion

June 13, 2018
3:00 PM to 5:00 PM
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Psycho Suzi's Motor Lounge
1900 Marshall St NE
Minneapolis, MN 55418

The New York Times bestseller Crucial Conversations: Tools for Talking When the Stakes are High by Kerry Patterson

Say what's on your mind and achieve the positive resolutions you want. Don’t miss this opportunity for professional growth and development as part of the SMPS-TC book club series!

Did you love the Compassionate Communications in the Professional Service Workplace program and are craving more? This book club is the perfect way to keep the learning going. Whether or not you attended the Compassionate Communications, you won’t want to miss this book club!

*SMPS will provide appetizers. Attendees are responsible for their own drinks.

Psycho Suzi’s has a parking lot that should sufficiently hold book club attendees. Street parking is also an option.

Learning objectives 

  • Learn how to keep your cool and get the results you want when emotions flare
  • Prepare for high-impact situations with a six-minute mastery technique
  • Make it safe to talk about almost anything
  • Be persuasive, not abrasive
  • Keep listening when others blow up or clam up
  • Turn crucial conversations into the action and results you want

Who should attend? 

Firm Principals 
Marketing Director 
Marketing Manager 
Marketing Staff 
Business Development Director 
Business Development Staff 
Communications Coordinator

About the Book 

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations.

Need help finding the book? Click the links below to find a copy. 

Book website

Amazon (Kindle, Hardcover, Paperback, Audiobook, MP3)

Barnes & Noble

Anoka County Libraries

Carver County Libraries

Dakota County Libraries

Hennepin County Libraries

St. Paul Public Libraries

Ramsey County Libraries

Scott County Libraries

Washington County Libraries


$20.00 Non-Member Registration

$10.00 Member Registration